Bulk Email FAQ's
What is Crux Mailer?
Crux Mailer is a web based email marketing software integrated with our own dedicated SMTP server that specially maintained to send bulk emails. As we are providing both Bulk Email Software and SMTP server you don’t need to worry about any other thinks, you can just purchase the suitable email marketing package and can start sending your first email marketing campaign in minutes.

What is the difference between Bulk Email Software and SMTP Server?
Its very important that you need to know how the emails are working before you start sending bulk emails. To send an Email you need two thinks, first one is the bulk email software and second one is the SMTP server.

Its similar to the mobile phone services, to make a phone call you need the mobile phone and the service provider like Airtel, Reliance, Idea etc… here the bulk email software is the mobile phone and SMTP server is the service provider, without any of these sending an email / making a call is not possible.

Some of our competitors are only providing bulk email software for a one time cost, its just like giving you a mobile phone without an active SIM card and sufficient balance to make calls. They will tell you to use your Corporate Email ID’s (like name@companyname.com) or public mail IDs (like Gmail, Hotmail etc…) SMTP servers to send bulk emails, as most of them are not supporting bulk emails they will suspend your email account or suspend your company’s website or email service once you send bulk emails from that servers. Another method they are using is converting your local PC to an SMTP server and shooting email from that itself, this type emails are directly going to spam folders and this will create lots of problem with your ISP (Internet Service Provider) and they will suspend your internet connection.

To send bulk emails properly you need to hire a dedicated SMTP server that support bulk emails, all other methods are just wasting of money and time.

We are providing both bulk email software and SMTP server in all our packages at an affordable cost, so you don’t need to worry about any technical issues.

What is Web Based Software?
Web based software means that’s hosted in a web server and you can use it with your web browsers like Firefox, Internet Explorer, Google Chrome etc… Its similar to your Yahoo or Gmail account. The main advantage of web based software is you don’t need to install it in every PC you are using, you can access it from any where in the world with your user name and password.

What is the Advantage of Web Based Bulk Email Marketing Software?
You don’t need to install it in every PC you are using; you can access it from any where in the world with your user name and password. Its similar to your Yahoo or Gmail account.

Can I use my present email ID as from ID?
Sure, you can use your present email ID as from ID and you will get all replays to the same ID only.

Can I Send Bulk Emails without SMTP Server?
SMTP Server is the origin of all emails, to send bulk emails properly you need to hire a dedicated SMTP server that support bulk emails, all other methods are just wasting of money and time.

Some of our competitors are only providing bulk email software for a one time cost, its just like giving you a mobile phone without an active SIM card and sufficient balance to make calls. They will tell you to use your Corporate Email ID’s (like name@companyname.com) or public mail IDs (like Gmail, Hotmail etc…) SMTP servers to send bulk emails, as most of them are not supporting bulk emails they will suspend your email account or suspend your company’s website or email service once you send bulk emails from that servers. Another method they are using is converting your local PC to an SMTP server and shooting email from that itself, this type emails are directly going to spam folders and this will create lots of problem with your ISP (Internet Service Provider) and they will suspend your internet connection.

Can I use your SMTP Server with some other bulk email software?
Sure, you can use our SMTP server with other bulk email marketing software or any email sending clients. For that you need to provide us a domain name (you can point an existing domain to our server or you can register a new domain with us) and you need to hire the unlimited dedicated SMTP server from us.

Can you offer us an Unlimited Sending Option?
Yes, we can provide you unlimited bulk email package. We are offering this service for corporate companies and genuine email senders; we are providing dedicated servers and IPs for these type clients

Why I need to use Bulk Mailing Software to send mails?
Only professionally developed email marketing software can help you to create, send, analyze and manage large volume of emails and contacts. Our bulk email software has features like automatic bounce email processing, advance email open / click reporting, Advanced HTML Email Editor, 100 of Free Build in Email templates, Email ID import facility from Excel, Powerful Bulk Email personalization, Free Image Storage, Spam Checker, advanced email list management, Bulk Email Campaign scheduling etc…

What support options are offered?
We are offering lifetime free telephone, email and chat support for all our customers. We are also providing a video tutorial for self learning, as it’s a very user-friendly software anyone with a basic computer and internet knowledge can easily understand and use the software after watching our 10 minute video tutorial.

I represent a corporate company or marketing company and would like to use the software in my own brand, how can I do that?
We are proving white labeling or re-branding solution for corporate companies and re sellers at an additional cost, to know more about this please write to us at info@easysoft.in

Can you manage all our email marketing activities for our company?
Sure, you can outsource all the activities related to your email marketing to us, we have a dedicated tem for providing the complete solutions for you. You can monitor the results and reports from the same software we are used for your campaigns. To get more details and costing, please write to us on info@easysoft.in

Can I Import Data from Excel to your email marketing software?
With our bulk email software you can import more than 100000 contacts in 10 minutes time, you can import data from excel files or from any other database in CSV format

How can manage wrong / bounced email IDs in your Email Marketing Software?
No need to worry about wrong email IDs in your list, You will get a detailed bounce report with soft and hard bounce separation, our bulk email software automatically
remove all hard bounced emails from your email list and you can remove soft bounces as per your interest

How Much Bulk Emails can I send per day?
Our software is capable to send more than 200000 email per day from one account. If you want to send more you can use multiple accounts for the purpose.

Am I needed to wait till email process complete?
No, you can logout from the software and shutdown your PC once the mailing process started, you can again login to the email marketing software and can view the email progress or the reports.

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